How can I request a refund for a Vantage purchase?

Overview

To begin your request for a refund for a Vantage purchase, review where you made your purchase. There are several ways to purchase access to Vantage. 

• If you made your purchase directly from the Sage website at https://vantage.sagepub.com, review the information below to request a refund. 
• If you purchased Vantage elsewhere, such as your institution's bookstore, VitalSource, or RedShelf, visit that partner to learn about their refund request process.

Requesting a Vantage refund when you made your purchase directly from Sage

Sage's Vantage refund policy is as follows:

1. Full refunds of the original purchase price of a Sage Vantage product or subscription may be granted by Sage to the person or entity who originally made the purchase.
2. A refund must be requested within fourteen (14) days of purchase date by contacting the Sage Customer Service Department. Contact us by:
   • Emailing info@sagepub.com, or
   • Calling 800-818-7243 and pressing 1, Monday to Friday from 8 a.m. to 5 p.m. PT, 11 a.m. to 8 p.m. ET.
3. Please provide the following required information so we can initiate the cancellation efficiently:
   • Name
   • Mailing Address
   • Email Address
   • Order number from web order confirmation (ORD-XXXXXXX-XXXXXX)   
   • ISBN (if unknown, product title)